How much are unclear communications costing your financial institution?

Every unclear statement, notice, or account communication can lead to unnecessary calls, branch visits, support requests, and frustration. Use our calculator to estimate the hidden costs of unclear customer communications.

Communication clarity has measurable business impacts:

• 38% of account holders call after receiving an unclear communication.
• 37% would consider switching providers.
• 61% trust institutions more when communications are clear.

Estimate the cost of confusion from unclear communications for your institution in less than 30 seconds.

Calculate your communications impact

When customers and members don't understand your communications, they seek clarification. That results in avoidable calls, emails, chats, and branch visits that increase service costs and operational workload.

Top five contact channels account holders turn to when receiving an unclear communication

Data based on research of 500 U.S. banking customers

Calculate the financial impact of your communications

*The model estimates the average customer service cost generated by a confusing communication by weighting the cost of each support channel according to the proportion of customers who would use that channel. The calculations presented are for illustrative purposes only and are derived from assumptions that may not reflect the specific operating conditions of your financial institution. These estimates should not be interpreted as actual or projected business results.

Discuss your results with a communications specialist

Your calculator results highlight the potential impact unclear communications may be having on your institution.

Schedule a communications review to identify opportunities to reduce inquiries, improve communication clarity, and enhance operational efficiency.

Discuss my results

A 20% reduction in inquiries could help lower operating costs, improve experience, and free up service teams to focus on higher-value interactions.

Why communication clarity matters

Our research found that clear communications strengthen trust, while unclear communications contribute to confusion, frustration, and increased service activity.

Get in touch to book a communications review to see how we can help improve customer communications to reduce costs, and enhance efficiency.

We are Computershare

Computershare helps organizations transform complex data into clear, compliant customer communications. For more than 30 years, we've partnered with some of the world's most recognized brands to improve customer engagement, reduce risk, and deliver measurable business outcomes.

From strategy and design to multi-channel delivery and digital archiving, we help clients communicate with clarity and confidence.